Protect Your Financial Privacy and Account Security

Northwest Federal is committed to providing you with tools you need to help you take control of your personal information and prevent it from being misused. Turn here for reports on the latest scams, merchant security breaches, and online tools, resources and consumer protection tips to keep you informed.

If you suspect fraud or identity theft on your Northwest Federal accounts or you have experienced fraud on your debit or credit card, please call us: 800-336-3384.

Fraud Prevention

CardNavSM by CO-OP appWatch this short video about Card Nav

Protect your Northwest Federal debit card with real-time control right from your smartphone with this handy app. Set the terms for when, where and how your debit card is used anytime, anywhere:

  • Turn cards on, off, and back on again in seconds
  • Use GPS to control transactions within a designated location
  • Limit card use to specific merchants or purchases
  • Control spending by setting limits to match your budget
  • Receive real-time, in-app card-use notifications and spending limit alerts

Download the Card Nav℠ app from the App Store℠ or Google Play™ to start using it today! 

CardNav is a service mark of CO-OP Financial Services. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Memorize your PIN and shield your PIN when entering it at ATMs or retail checkouts.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts, which help you detect fraud as soon as it happens. Northwest Federal offers the CardNav app to keep tabs on your debit card account.

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

MyCardInfo makes it easy to manage your Northwest Federal credit card securely online:

  • Enroll in eStatements
  • View transactions, make card payments and transfer balances
  • Sign up for credit card text alerts to help prevent fraudulent use
  • Set travel memos to help ensure legitimate use of your account

Visit MyCardInfo today. If you're an Online Banking user, you can access MyCardInfo directly by clicking on your credit card within Online Banking

Mastercard and Visa Transaction Alerts

Use transaction alerts to help keep your credit card account secure - sign up to receive a text message or email when your credit card is used. You can set custom alerts for transaction types and dollar amounts for: purchases over a selected amount, international purchases, online and phone purchases, and declined transactions. Register your Northwest Federal credit card online today. 

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts (see information above) which help you detect fraud as soon as it happens. 

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We offer transaction alerts to help protect credit and debit card accounts from fraudulent activity.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

    Fraud Alert

    There is a suspicious postcard being mailed via the United States Postal Service noting “you have recently closed on a mortgage with Northwest FCU.” The recipient of this postcard is provided a phone number to call in and enter a mortgage identification number. Northwest Federal does not send correspondence related to account verification via postcards. If you receive this suspicious postcard, do not respond by calling the phone number provided. Instead, shred it or report it. If you have any questions, please contact our Member Service Center for further assistance.

     

    Sample suspicious postcard

     

    Phishing Scam Alert

    There is a “Banking Alert” email being sent to members and non-members asking for your online banking user name and password. This is a phishing scam. Northwest Federal does not send email correspondence related to account verification and will not ask for your account information via email. If you receive a suspicious email, do not respond and do not use the link in the email. Instead, delete or report it. If you have any questions, please contact our Member Service Center for further assistance. 

    Here are some helpful tips to identify a phishing scam:

     

    • Misspelled words and grammatical errors
    • Emails asking for your confidential information such as account number, logins, PINs, and passwords
    • Promotes the loss of an existing account or access
    • Communicates a sense of urgency and may use a the name of an actual employee of NWFCU or NWFCU email address

    What to do if you suspect you are a victim:

    • Contact our Fraud Mitigation Department immediately.
    • Ensure that your computer’s firewall, anti-virus, and spyware detection software is current.
    • Run a virus scan on your computer and clean up anything detected.
    • Change your Online Banking password and username from an uninfected computer.
    • Change your mobile password or enable touch ID.

    For more information, check out our Fraud Prevention & Safety section below. 

    How to protect against potential data breaches
     

    Online fraud prevention videos

    Free Member Benefit

    AppGuard cybersecurity software for endpoint protection is now available as a free member benefit. AppGuard protects your Windows PC, laptop, or tablet from malware and cyberattacks. 

    Learn more about AppGuard here.

    For more information and instructions on how to receive software licensing:

    • Login to Online banking
    • Select “Accounts”
    • Select “AppGuard License”