Watch our video
How to Make Loan Payments
Changes to Payment Center
Our loan payment center has been refreshed! As of February 10th, our previous system is no longer available, and our new system is now live. If you previously utilized autopay, you need to register and set up your recurring payments on our new system. To make a payment with our Payment Center, you must enter the phone number and last 4 of the SSN associated with the loan account number.
Please watch this video for set-up instructions.
Payment Center
Use our secure Payment Center to pay your
Northwest Federal loans* via ACH or by debit card.**
Other payment options include:
- Visit a Northwest Federal Credit Union Branch – make a loan payment in-person at a branch near your home or work location.
- Use Telephone Banking to make payments from Northwest accounts to Northwest loans. Call 703-709-6917 or 800-932-7666 (toll-free).
- Send your payment by mail (please do not send cash through the mail):
Credit Card Payments
(include the account number from your credit card statement)
Northwest Federal Credit Union
P.O. Box 4200
Woburn, MA 01888-4200
First Mortgage Payments
Northwest Federal Credit Union
Attn: Mortgage Payments
P.O. Box 986512
Boston, MA 02298-6512
Loan Payments & Auto Loan Payments
Northwest Federal Credit Union
Attn: Loan Payments
P.O. Box 986512
Boston, MA 02298-6512
Overnight / Loan Payoffs Mail
Northwest Federal Credit Union
220 Spring Street
Herndon, VA 20170-4292
*Loan payments cannot be made in the Payment Center to a Northwest Federal credit card.
**There is no fee to make a payment if you sign up as a Registered User. A convenience fee of $6.99 is charged for Guest or non-registered users and $9.99 for members making payments over the phone with a live representative.