Changes to Online Payment Center
Our loan payment center has been refreshed! As of February 10th, our previous system is no longer available, and our new system is now live. If you previously utilized autopay, you needed to set up your payment details and schedule recurring payments on our new system. To make a payment with our new Online Payment Center, be sure to enter your full Loan Account Number and register as a Registered User.
Please watch this video for set-up instructions.
Our online payment center has a new look and functionality.
To make a payment on your auto loan or mortgage through our online payment center you will need to enter your full Phone Number and the last four digits of your SSN or your complete Birth Date. You will also be invited to become a Registered user or sign in as a Guest. As a Registered User you won’t be charged a fee to make a payment, you can set recurring payments, and you can make monthly payments with just a few clicks. Please note that even if you are a current online payment center user, you will need to register for the new online payment center to utilize the new experience.
Explore additional Online Payment Center FAQs below.
New Online Payment Center User Information
- To find and pay for your loan in the Online Payment Center, you will need to use a phone number which is associated with your Online Banking contact information, as well as either the last 4 digits of your social security number, or your complete birth date.
- No fee when you make a loan payment. When you pay as a Guest, you will be charged a convenience fee of $6.99.
- Option to set up recurring payments so your payments will automatically be sent each month.
- Quick and easy access to make a payment without having to enter all of your loan information every time.
- Online Payment Center – use our secure online payment center to pay your Northwest Federal loans via ACH, debit card, digital wallet, or cash.
- Online Banking – make payments by transferring funds from your savings or checking account to your loan accounts through Online Banking. You can also set up ACH payments from other financial institutions.
- Visit a Northwest Federal Credit Union Branch or Shared Branch – make a loan payment in-person at a branch near your home or work location.
- Send your payment by mail.
Using the Online Payment Center
- ACH
- Debit card
- Digital Wallet – Apple Pay, Google Pay, Venmo, PayPal
- Cash (one time payment only)
- Registered users are charged no fees
- One time payments require a $6.99 fee using routing and account number, debit cards, and digital wallets. $2.95 fee applies to cash payments accepted at a local retailer
- As a registered user you can add, update and manage your payment methods with your Wallet. Your Wallet is accessible from the top of the page within the Online Payment Center
- You can make additional payments on your auto or personal loan; however advance payments are not accepted for home loans in the Online Payment Center
- Payments toward principal-only or escrow-only are not accepted through the Online -Payment Center. If you would like to make a principal or escrow payment, contact us at 703-709-8900 for more details.
- After your payment is successfully processed, an email or text confirmation will be forwarded based on the confirmation method selected. (If you receive your confirmation by text, please note that SMS fees may apply based on your mobile plan.)
- Auto and personal loans can be paid off using the Online Payment Center. To pay off a mortgage or home equity line of credit, contact us at 703-709-8900 for details on the payoff process.
- As a registered user you can manage your password and contact information under My Profile. This will not update your contact information in your Online Banking profile.
- If you are a Registered User with a valid registered email address, click “Forgot your password” and follow the prompts to receive a temporary password. Once you enter your temporary password you will be prompted to select a new one.
- Yes, you can schedule your recurring payment for any date, our system allows you to schedule payments on a weekly, bi-weekly, semi-monthly and monthly basis. Please make sure that your full payment is received by the due date.
- No, as a Guest user you are unable to set up recurring payments. Guest users can only submit a same day payment or schedule a one-time future payment and will be charged a $6.99 convenience fee.
- You can schedule your payment to be made up to 90 days in advance.
Questions? Please call our Member Service Center at 703-709-8900. Please note that to make a payment by phone with a
Member Service Center representative, there is a convenience fee of $9.99.