Member Service Center
M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm
703-709-8900
844-709-8900 (toll-free)
703-709-8919 (Hearing Impaired/TTY)
Telephone Banking
24-hour Bank-by-Phone
703-709-6917
800-932-7666 (toll-free)
Credit Cards (lost, stolen or general inquiries)
844-709-8900 (toll-free)
703-251-2140 (Outside of the US, collect)
Visa® Debit (lost or stolen)
866-861-5412 (toll-free)
703-251-2140 (International Collect)
To communicate sensitive information with Northwest Federal, please use our Secure Email Service.
Please do not use standard email to send sensitive information such as account numbers & information, social security numbers, passwords, and credit or debit card numbers.
For the protection of your personal and financial information, change of address requests and email changes are not accepted via email. Changes must be completed through Online Banking or with a Change of Address form which can be mailed, faxed or returned to a branch.
Email Contact Info:
Account Information
ACHs
Auto Services
Business Services
Card Services
Consumer Lending
Fraud Mitigation
General Information
Human Resources
Membership and New Accounts
Real Estate Services
Wires
General Correspondence
Northwest Federal Credit Union
P.O. Box 1229
Herndon, VA 20172-1229
Credit Card Payments
(Please do not send cash through the mail)
Northwest Federal Credit Union
P.O. Box 4200
Woburn, MA 01888-4200
Deposits
(Please do not send cash through the mail)
Northwest Federal Credit Union
Attn: Deposit Servicing
P.O. Box 4119
Woburn, MA 01888-4119
First Mortgage Payments
(Please do not send cash through the mail)
Northwest Federal Credit Union
Attn: Mortgage Payments
P.O. Box 986512
Boston, MA 02298-6512
Indirect Loan Payments
(Please do not send cash through the mail)
Northwest Federal Credit Union
Attn: Loan Payments
P.O. Box 986512
Boston, MA 02298-6512
Loan Payments
(Please do not send cash through the mail)
Northwest Federal Credit Union
Attn: Loan Payments
P.O. Box 986512
Boston, MA 02298-6512
Overnight / Loan Payoffs Mail
Northwest Federal Credit Union
220 Spring Street
Herndon, VA 20170-4292
Information Requests/Error Resolution
Northwest Federal Credit Union
P.O. Box 5068
Herndon, VA 20172
Attn: Loan Servicing Department
Proof of Auto/Homeowners Insurance
(a copy of insurance policy/declaration page must be supplied within 30 days of your loan date)
Northwest Federal Credit Union
P.O. Box 2046
Carmel, IN 46082
Vehicle Title Services
Northwest Federal Credit Union
P.O. Box 279437
Sacramento, CA 95827
FAX Numbers
Member Service Center: 703-925-5113 (FAX)
Mortgage Loans: 703-925-5014 (FAX)
Consumer/Auto Lending: 703-709-9326 (FAX)