Access Accounts on Your Time with Online Banking 

Online Banking is a free, convenient and secure way to:

  • Check account balances, transfer funds
  • Pay bills, make loan payments, set up auto pays
  • Change your address, order new checks
  • Open new accounts: Checking, Savings, Money Market, and Certificates

To register or use Online Banking, click the "Log In" tab in top navigation menu. 

Free Member Benefit

AppGuard cybersecurity software for endpoint protection is now available as a free member benefit. AppGuard protects your Windows PC, laptop, or tablet from malware and cyberattacks. 

Learn more about AppGuard here.

For more information and instructions on how to receive software licensing:

  • Login to Online banking
  • Select “Accounts”
  • Select “AppGuard License”

View our online videos:

Account Access Options

Check balances, pay bills, make deposits and find ATMs from your mobile device. Download our Mobile Banking app today from the App Store or Google® Play Store. Search "Northwest Federal" to find it fast.

Not close to a Northwest Federal branch? Use a Shared Branch to conduct most account transactions. Find a shared branch near you

Use our convenient ATM Locator Wizard to find an ATM near you. You’ll enjoy unlimited, completely free transactions at 30,000+ ATMs nationwide—look for the Credit Union 24®/CU HERE, CO-OP ATM℠ and Alliance One® logos.

Additional ATM access is available through the STAR® and Cirrus® network ATMs for a fee plus any applicable surcharge fee.*

*Elite Checking account holders will be refunded a total of $10 in out of network fees and ATM surcharge fees each month; refunds of up to $10 will be credited at month-end.

Here are a few Mobile Banking tips to help you get familiar with the recent enhancements:

Mobile Deposits

When accessing "Deposit a Check" on your mobile device for the first time, agree to allow the camera on your mobile device be enabled. 

Mobile Deposits on My Android

When making a mobile deposit on your Android device

  • Ensure you leave a small amount of "white space" inside the frame prior to taking the picture
  • When taking a photo of the back of the check, be sure your signature is to the left

Tile View 

The tiles you see after login can be customized or removed in both Online and Mobile Banking. If you want to customize your view, while logged into your account:  

  • click on the Main Menu
  • click on “Settings”
  • choose the tiles you use most

Please note: You will need to do this in both systems if you want a customized view in both Online and Mobile Banking.

Credit Card Transactions

Your credit card transactions are available in the Mobile Banking App through the main menu. Simply click "Accounts", then "Credit Cards", then select your card to view your transaction history.

Fingerprint Authentication

If you use Fingerprint Authentication on your device, you will need to update your fingerprint authentication by enrolling.

  • login to Mobile Banking with your User ID and Password
  • click on Profile
  • click on User Profile
  • select Fingerprint Enrollment

View step-by-step video tutorial

Download instructions

User ID and Password

If you have forgotten your User ID, please contact us at 703-709-8900.

If you have forgotten your login password, follow these steps at the Secure Login:

  • enter your User ID, then select "Forgot Your Password?"
  • enter the requested personal authentication information and "Submit"
  • enter and confirm your new password, click "Submit Password"

Here are your most frequently asked questions.

How can I update my transaction history when using Express Webconnect?

To download your transaction history in Express Webconnect, you'll need to accept the disclosure by following these steps:

  • Login to Northwest Federal Online Banking or the Mobile App
  • Select "Account"
  • Select "Webconnect", the Webconnect disclosure will appear, select "Accept"

Why is my former electronic payment going as a check?

How the bill payment method is selected: Fiserv cannot guarantee that a payment will be sent electronic. The way the payment is remitted depends on the payee, your payment history, recent activity, and the amount of your payment. In some cases, the payee is not set up electronically.  

Please keep in mind, that whether Fiserv sends the payment electronically or as a paper payment, the goal is to deliver the payment to the payee on the due date.  Also, as long as the payment was scheduled with the correct payee information and on time your payment will be covered under the CheckFree Guarantee which covers fees up to $50 for a late payment.

How can I tell which checking account my bill payments are withdrawn from?

In the bill pay payment center, select Accounts where you can view the attached bill pay accounts.

What is Auto eBill Enrollment?

An eBill is an electronic version of the bill and usually omits the paper bill. Some payees offer a trial period which allows the user to see how eBills work while still receiving a paper statement. It can take one or two billing cycles to receive the first bill online.

There are several ways to sign up for eBills:

  • From the Payment Center screen, Add a Company or Person
  • From the eBill link on the Payment Center screen
  • From the congratulatory added payee page
  • From the Add Information for a Company page (during the process of adding a payee  

This trial period eBill does not require any action from the subscriber when activated by the payee.

The payee determines the length of the eBill introduction trial period; with an average trial period of 90 days.

When an eBill trial period is activated, the subscriber is presented with a prompt alerting them to the active trial period eBill. The prompt also provides the option to activate the standard eBill using the "Get My Bill Here" button or close the prompt using the "I'll decide later" link.

To report any technical difficulties you may be experiencing when logged into your account through Online Banking or our Mobile App, please contact us:

INFORMATION FOR QUICKEN, QUICK BOOKS AND MINT USERS

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